|Image from Kartell|
|One of my favorite images of the Louis Ghost chairs in action from Living Magazine via Desire to Decorate|
Sidenote: I've found Room & Board's phone service and delivery service to be so much more helpful and friendly than their in-store service. I actually think they have some of the best customer service I have ever encountered over the phone. I had the most wonderful phone experience last year with Stephanie, one of the managers, who went above and beyond to make sure we were happy with continual follow-ups, and the warehouse / delivery service has also been impeccable and timely. The store service just doesn't seem to be that great. Most of the time when I visit during the weekday, the showroom is pretty empty, but all the sales associates seem to be very preoccupied at their computers; it's often difficult to get any attention, you really have to seek them out. You just don't get a friendly, welcoming vibe when walking around the store. I've had this issue at the Soho, Culver City and Costa Mesa locations. Despite visiting the stores quite often, I have actually never purchased anything at the stores because of the service issues; I much prefer to order online and over the phone.